1. General

This privacy policy ("Privacy Policy") addresses the privacy rights regarding the collection, use, storage and protection of the information provided by the customers ("You", "Your", "Users") to SnapTask ("Our", "Us", "We", "SnapTask") while registering Your Account with SnapTask (collectively referred to as "Account") Our Site/App, and any of Your information provided to SnapTask or any other party involved in offering/ providing any services to You. You may register at our webApp or such other webApps and mobile applications and other online platform as may be developed, owned and/or operated SnapTask and/or by SnapTask under a cobranding arrangement with an entity from time to time ("App").

This privacy policy shall apply in relation to all other services/ activities/ operations of SnapTask.

  1. We value the trust You place in SnapTask and its services. We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our information gathering and dissemination practices
  2. By using Our App, You agree that We can the collect, disclose, store, share and use Your information in accordance with the terms of this Privacy Policy. By visiting the App, You agree to be bound by the terms and conditions of this Privacy Policy.
  3. c. If You do not want Us to collect, disclose, share and use Your information, including but not limited to any Personal Information, You may terminate Your Account with SnapTask in accordance with the

2. Terms

Information Collected

  1. As a condition precedent to availing of Our services, You shall be required to register on Our App. For the purpose of registration, We may require You to provide certain sensitive personal information, which includes all information that can be linked to a specific customer or to identify an individual as a customer ("Personal Information").
  2. You may provide such Personal Information at Your sole discretion, however in case You wish to avail Our services, it shall be mandatory for You to provide such Personal Information to Us. Personal Information may include the following:
    1. Your full name, address, email address, telephone number, date of birth and any proof of Your identity and/or address that We may request for KYC or any other purposes;
    2. Details of Your bank account (including but not limited to, account holder, account name, account number, transaction authentication number "TAN"), as necessary by Us and where applicable;
    3. Details of the credit card or debit card or other card used by You for transactions including but not limited to debit/credit card number, expiry date and the CVV number; The information as stated in i and ii may be collected, used and processed by Us directly,or by a third party engaged by Us for the purpose of providing the payment gateway services and any other services on Our App. Where any such information is collected, used and processed by a third party, You hereby consent to the transfer of Personal Information to Us and Our affiliates.
    4. Any details that may have been voluntarily provided by You on Our App for availing Our services, including but not limited to Your photograph, proof of identity and address etc.
    5. The information as stated in iv may be collected, used and processed by Us directly, or by a third party engaged by Us for the purpose of providing any services, including but not limited to KYC verification services.
  3. In addition to the Personal Information, certain information may be collected from You at the time. You visit the App or during Your participation in any promotion sponsored by Us or any surveys that You complete through the App or based on Our request. This data may include:
  4. Information collected through "Cookies"; Please refer to Section 3.2 for more information on Cookies;
  5. Details of Your visits to Our App, including but not limited to, location data, web logs and other communication data, whether this is required for Our own purposes or otherwise, and the resources that You access whilst visiting Our App;
  6. IP address of Your server from where the App is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system, referring source which may have sent You to the App;
  7. The duration of Your stay on Our App is also stored in the session along with the date and time of Your access;
  8. The transactions that You either conduct with Us or with any third party through Our App;
  9. Other information associated with the interaction of Your browser and the App; and
  10. Any information that may be automatically collected and stored from Your computer, mobile or other device used to access the App/ services, including without limitation, the unique identifier of Your device, details of Your Wi-Fi or Bluetooth connection, touchscreen and sensor readings, crash reports, information on whether the screen is on, battery level, Your preferred language and country App (if applicable); the manufacturer and model of Your device etc.
  11. When You use the App, SnapTask’s servers (which may be hosted by a third party service provider) may collect information directly or indirectly, and automatically, about Your activities on the App by way of cookies, web beacons or web analytics. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to SnapTask and shall not be used to identify Your Account.
  12. Web beacons are graphic image files embedded in a web page that provides information from the user’s browser. This allows Us to monitor and ascertain the number of users of the App, and other purposes as may be required by Us.
  13. Web analytics are services provided by third parties in connection with a webApp. We may use such services to find usability problems in order to make the App easier to use. These services do not collect information that has not been voluntarily provided by You.
  14. Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any law for the time being in force and not classified as sensitive personal information or any identifiable information of You shall not be regarded as Personal Information within this Privacy Policy.
  15. The Personal Information as aforesaid is essential to provide the services offered by SnapTask. You shall ensure that all the information, including but not limited to the Personal Information, provided by You to Us is true, correct, complete and genuine in all respects. You shall at all times have access to the information provided and shall ensure to amend/correct/ update such information at the earliest through the use of the App or by contacting Us, if found to be inaccurate or deficient or outdated in its content. We shall not be responsible for the authenticity of the Personal Information provided by You to Us. In no event shall We be liable for any losses that You may incur due to the inaccurate or deficient information or Personal Information provided by You to Us. You will however be fully liable to Us and the authorities for any inaccurate/ incomplete data or information provided by You.

3. Use of the Information

The Personal Information and/or any information, including documents in the form of physical or soft copy containing the Personal Information and/or the information, collected from You shall be used for the following purposes only:

  1. To operate and administer the Account and to continually improve our service offerings;
  2. To provide services in relation to enable You to complete transactions/ purchases on platforms, customer verification, verifying that You are eligible for such services/ benefits, collect and transfer payments for transaction undertaken by You, and provide You with related customer service;
  3. to facilitate Your use of the App;
  4. to respond to Your inquiries or fulfill Your requests for information about the various services;
  5. to provide You with information about SnapTask's products/services (offered by SnapTask solely/directly or which are facilitated by SnapTask is any manner) and to send You information, materials, and offers from SnapTask;
  6. to send You important information regarding the App, changes to SnapTask's terms and conditions, policies and/or other administrative information;
  7. to send You surveys and marketing communications that SnapTask believes may be of interest to You;
  8. to help You address Your problems with the App including addressing any technical problems
  9. to conduct internal reviews and data analysis for the App;
  10. to provide Your information for scrutiny to any statutory, regulatory or any other governmental authority or any other agency as advised by government or any judicial body or as may be required by law for the time being in force;
  11. to manage disputes, raised by You or any third party, including but not limited to banks, payment gateways, police, merchants where You undertook transactions, that may arise as a consequence of provision of services to You:
  12. to detect and protect Us against error, fraud, phishing, unauthorized transactions, and other criminal and illegal activity;
  13. to enforce Our terms and conditions; We identify and use Your IP address to help diagnose problems with Our server, and to administer Our App. Your IP address is also used to help identify You and to gather broad demographic information;
  14. to improve Our internal customer training;
  15. to comply with applicable laws, including requirements under any financial services regulation, such as retention of financial and transaction information;
  16. to conduct financial and identity checks; fraud prevention checks; anti money laundering and credit checks;
  17. to enhance security of Our App
  18. Sharing the information with third parties, including but not limited to entities providing payment gateway solutions, financial institutions extending credit and other facilities to You, and Our/ their affiliates, in order to enhance the services provided/facilitated to You by Us or Our affiliates;
  19. We may share Your information, with third parties for any purpose, including but not limited to enable feedback mechanism, conduct data analysis, determine and customize product or service offerings, to improve the products or services or to make any other benefits/products/ services available to You;
  20. to create statistical information, statistical analysis, credit scoring, or for any other purpose that will help in providing You with optimal and high quality services.

4. Retention of Data

  1. After termination of Your Account with Us, We shall destroy all the data collected from You, except the records and the data pertaining to the transactions undertaken using Our services on the App, and/or where required to ensure compliance with applicable laws. Please note that under the applicable laws, We may be required to maintain record of these transactions with Us, including personal data such as Your name, contact details, customer number, transaction history etc. Subject to the above, We will delete all other Personal Information about You when Your Account is terminated.
  2. Please note that We will not require You to disclose Your personal or security details vide email or other communication, except through the App. If You receive any email/ phone call/ SMS or other communication requesting You to share Your personal/security/financial information, please do not respond to such requests, and delete such requests immediately. Please forward such requests to ram@truckondemand.in for notifying Us of the same, prior to deletion of such requests.
  3. "Phishing" is an attempt to steal personal details and financial account details from a webApp user. Such "Phishers" use fake emails to lead users to counterfeit webApps where the user is tricked into entering their personal details such as credit card numbers, passwords, PIN etc. Please abstain from providing Your details on such webApps and immediately report such requests to Us at ram@truckondemand.in. We shall not be held responsible for any loss, damage etc. caused to You by responding to such emails and sharing information with third parties specified under Sections (c) and (d).

5. Disclosure of Information

We shall not be liable for disclosure of the Personal Information when done in accordance with this Privacy Policy or after otherwise obtaining Your prior permission or in terms of any other agreement with You in this regard.

  1. By using the App, You consent to the collection, transfer, use, storage, sharing and disclosure of Your information as described in this Privacy Policy, including to the transfer of Your information outside of Your country of residence. You hereby expressly authorize Us to share Your information
  2. We may disclose Your information to Our employees, consultants, affiliates, agents, contractors, business partners, associates, subsidiaries, investors, merchants, service providers and other persons with whom We are required to share such information as per applicable laws and/or on a need to know basis and/or in order to provide the services or facilitate the provision of services to You. We may share information, including any assessment/ analysis of the same, with third parties engaged by Us, to enable better provision of our services to You. We may also share information with third parties where You have expressed an interest in receiving information about their goods/services.
  3. However, We may disclose the personal data or any other information collected from You to any statutory, lawful enforcement body, regulatory body or court if We are under a duty to do so or if required by law/authority to disclose or share Your personal data or any other information collected from You or in relation to Your transactions on the App.
  4. We may further use Your information in an aggregate form to ascertain the usage of the App, for development of marketing and strategic business plans etc. Please note, that in such use of information, no individual user shall be identified separately.
  5. In order to protect Our financial interests and avoid money laundering or fraudulent activities, We may, if We deem necessary, share Your information, including Your Account details, financial and transactional history with banks, payment facilitator partners, identity verification service providers, and credit reference agencies and other agencies to identify and verify users and limit exposure to criminal activity and financial risk. When conducting the audit/checks, the relevant third parties may retain information regarding Our query and Your information and may share this information with other fraud prevention agencies
  6. In order to prevent money laundering activities and comply with applicable regulations, We may report suspicious transactions to law enforcement agencies. You hereby grant Us the right to share Your information with such law enforcement agencies in the event of any activity that may seem suspicious in Our sole discretion. In the event We notice any suspicious activity on the App, We may, without prior intimation to You: (1) report such instance to the law enforcement agency and share all relevant information that may be required for investigation; (2) suspend Your Account during the period of investigation; and/or (3) block Your use of the Account.

6. Security

  1. We strive to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to Your Personal Information.
  2. We reserve the right to conduct a security review at any time to verify your identity. You agree to provide Us all the information that We request for the security review. If You fail to comply with any security request, We reserve the right terminate Your Account with Us, suspend access to/use of Your Account, and/or prohibit Your access to the App.
  3. We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive Your Personal Information.
  4. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below). A "Force Majeure Event" shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking despite reasonable measures in place , unauthorised access to computer data and storage device due to compromise of passwords from Your end, computer crashes that cannot be recovered from our back up, breach of security and encryption, etc.

7. User Discretion

You can always choose not to provide information, and in such cases, if the information required is classified as mandatory, You may not be able to avail the services, or access/use the App, feature or content either in part or in full.

8. Communications

  1. We may contact you via the e-mail address and phone number as provided by You to Us or through the App. You may also receive system-generated transactional e-mails such as confirmations, notification of receipt of payments, notification of password changes etc.
  2. You hereby expressly consent to receive communications from Us through Your registered phone number and/or e-mail id or through the App. You agree that any communication so received by You from Us will not amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.

9. Revision of the Privacy Policy

  1. This Privacy Policy is subject to change at any time without prior notice to you, and SnapTask does not bear responsibility for updating You on the same. Any changes will be effective upon posting of the revisions on the App.
  2. Unless otherwise specified by us, revised policy will take effect automatically and be binding on and from the day they are posted on the App. By continuing to access and/or use the App, You will be deemed to have agreed to accept and be bound by such revised policy. If You do not agree to the revised policy, You should discontinue accessing Our App and terminate Your Account. Please go through the Privacy Policy from time to time to be informed about any changes that may have been made.

10. Grievances

We shall address your complaint in relation to this Privacy Policy in a time bound manner. For this purpose, we hereby designate a grievance officer to redress any of Your grievances in a timely manner and within 1 (One) month from the date of receipt of complaint.

SnapTask Contact information Email Address: support@snaptask.supermargins.com

11. Governing law and dispute resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India. All disputes in relation to the Privacy Policy will be adjudicated exclusively before a competent.